Software and Services Covered by the Virtual Service Desk

Software

• Desktop Operating Systems - Microsoft Windows 2000 and up
• Office Suites - Microsoft Office 2000 and up
• Email Clients - Microsoft Outlook 2000 and up
• Browsers - Internet Explorer 6 and up, Mozilla Firefox
• Third Party/Proprietary Software
• All third party and proprietary software will be supported on a best effort basis.

Services

• PC and network troubleshooting
• Handheld device configuration and troubleshooting
• Administrative tasks
• Software installations
• Virus/Spyware removal
• File/Folder restores

 

Support (within the SLA)

Contact the Virtual Service Desk

• Phone: 1-866-520-6414

Email and Tickets are assigned a lower priority than phone.

• Email: Servicedesk@ITSupport247.net

• Tickets: submission from Client Access Portal

 

Hours of Operation for US Service Desk

The Service Desk services will be available between the hours of 8:00am and 10:00pm EST, Monday through Friday.

 

Support (outside the SLA)

• Email: servicedesk@saqus.com

• Tickets: submission from Client Access Portal
  
  
• Phone: 518.861.5661 Option 3

 

SaQus IT Solutions