Software and Services Covered by the Virtual Service Desk




Support (within the SLA)

Contact the Virtual Service Desk

Phone: 1-866-520-6414

Email and Tickets are assigned a lower priority than phone.

• Email:

• Tickets: submission from Client Access Portal


Hours of Operation for US Service Desk

The Service Desk services will be available between the hours of 8:00am and 10:00pm EST, Monday through Friday.


Support (outside the SLA)